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Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date, or close to actual departure date, and in the same booking class.
A change to a different airline is not permitted. Once the rebooking is completed, the travel agent needs to reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC XX YYYY/DD MMM” (flight number/date).
Please note: some partner carriers do not accept a rebooking to another flight, even on the same date, if they have offered an alternative option to the passenger. When in doubt, the travel agent should send an email to service@hahnair.com for details.
Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date, or close to actual departure date, and in the same booking class.
A change to a different airline is not permitted. Once the rebooking is completed, the travel agent needs to reissue the document and add the following text in the endorsement box "INVOL REISSUE DUE TO SC XX YYYY/DD MMM” (flight number/date).
Please note: some partner carriers do not accept a rebooking to another flight, even on the same date, if they have offered an alternative option to the passenger. When in doubt, the travel agent should send an email to service@hahnair.com for details.
Passengers need to contact the travel agency or the online travel portal where they purchased their ticket. Hahnair does not make any change to itineraries and does not reissue tickets. The responsible travel agency or online travel portal will process the rebooking in accordance with the fare rules. If a difference in tariffs applies, the travel agency or online travel portal will charge the passenger for the difference.
The travel agent needs to create a new PNR with the correct name and reissue the ticket. Important note: only same itinerary, same airline, same date, same fare or higher (= not a lower fare basis) is accepted
The travel agent needs to cancel the original booking in their GDS!
If the operating carrier requires a fee for the name correction, this fee must be collected when the ticket is reissued. The penalty amount can be found either in the fare rules or on the website of the operating carrier.
It is not possible to perform a name change to a completely new passenger. In this case, a refund of the incorrectly issued ticket must be processed according to the fare rules. Exception: The airline explicitly states in their fare note that a name change is permitted (usually against a charge).
Some airlines do not allow any name corrections or name changes. In this case, the travel agent needs to send an email to service@hahnair.com for further information.
In case of involuntary changes (operating carrier reschedules the flight), the travel agent needs to reissue the HR-169 ticket. This is free of charge. The following text needs to be added in the endorsement box: “INVOL REISSUE DUE TO SC XX/YYY DD/MMM (flight number and date). The travel agent also needs to set an I-indicator in front of the fare calculation (I-XXX YY ZZZ40.00NUC40.00END).
All ticket details of the new ticket must match the ones from the original ticket. The new flight needs to be offered with the same operating carrier in the same booking class.
If the travel agent receives a UN/UC without alternative, they need to rebook to the next available flight (before or after the cancelled one) with the same carrier, same booking class and same routing.
If the alternative offered to the travel agent is unacceptable for the passenger, the travel agent needs to send an email to service@hahnair.com. It is mandatory to investigate if an involuntary refund can be granted or if the alternative given is considered reasonable by the operating carrier and therefore must be accepted. If the airline considers the alternative reasonable, a cancellation is considered a voluntary action and a refund will be processed according to fare rules.
Some airlines do not authorize refunds in case of schedule changes.
Passengers need to contact the travel agency or the online travel portal where they purchased their ticket. Hahnair does not make any change to itineraries and does not reissue tickets. The responsible travel agency or online travel portal will process the rebooking in accordance with the fare rules. If a difference in tariffs applies, the travel agency or online travel portal will charge the passenger for the difference.
... , reissue and refund. When the Agent does not act in compliance with these terms and conditions, Hahnair may issue an agency debit memo (ADM). 2. Rules and Conditions of Hahnair as ticketing airline and rules of the marketing airline As a general rule ...
